Head Concierge: Luxury Guest Experience Leader

InterContinental Hotels Group

Ras Al Khaimah

On-site

AED 240,000 - 360,000

Full time

12 days ago

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Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa seeks a Chief Concierge to lead the full concierge operation and deliver warm, personalised service to every guest. You will manage desk and bell services, transport, VIP movements, and smooth guest journeys across departments.

A calm, hands-on leader with strong English communication is essential, and hospitality background is a plus. Expect opportunities to mentor a team, leverage local knowledge for dining and activities, and uphold

Qualifications

Strong communication, leadership and guest service skills.
Fluent in English; additional languages are an advantage.
High school qualification or equivalent; hospitality education is a plus.

Responsibilities

Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
Deliver consistently warm, professional, and highly personalised service to all guests.
Build strong guest relationships and anticipate needs before they are requested.
Act as the main source of trusted local knowledge on dining, attractions, events and transportation.
Coordinate VIP arrivals, group movements and complex guest requests.
Handle guest concerns calmly, using feedback to drive service improvements.
Work closely with Front Office and other departments to ensure seamless guest journeys.
Maintain excellent standards of appearance, organisation and presence in lobby and concierge areas.
Lead by example as a brand ambassador and actively promote hotel services and experiences.