Luxury Concierge: Elevate Guest Experiences

W Hotels; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

W Hotels in Dubai is seeking a guest services professional to respond to guest requests for special arrangements and provide information about local area amenities. You will answer, record, and process all guest calls and requests, and coordinate with other departments to resolve issues.

The role requires maintaining professional appearance and following company policies, with a focus on anticipating guest needs and ensuring satisfaction.

Qualifications

• Education: High school diploma or GED.
• No related work experience required.

Responsibilities

• Respond to guest requests for special arrangements or services, and provide information to guests.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other departments to resolve guest calls and problems.
• Monitor club lounge for seating availability, safety, and guest well-being.
• Review shift logs and document pertinent information in logbooks.

Skills

Guest service

Communication

Education

High school diploma or GED

Job description

W Hotels in Dubai is seeking a guest services professional to respond to guest requests for special arrangements and provide information about local area amenities. You will answer, record, and process all guest calls and requests, and coordinate with other departments to resolve issues.

The role requires maintaining professional appearance and following company policies, with a focus on anticipating guest needs and ensuring satisfaction.