Front Desk Experience Specialist

W Hotels; Dubai Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai West Crescent is seeking a Guest Experience Expert to ensure smooth check-in and check-out and to proactively assist guests throughout their stay. You will engage with guests to fulfill requests, share local highlights, and maintain brand standards in a fast-paced luxury environment.

This role requires a hands-on approach, professional appearance, and adherence to security and confidentiality policies while delivering memorable experiences for all guests.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• None (license or certification).

Responsibilities

• Assist guests with check-in and check-out processes and special requests.
• Provide information and guidance on local attractions and services.
• Prepare and complete reports as required, while ensuring confidentiality and accuracy.
• Maintain professional appearance and comply with brand standards and policies.

Education

High school diploma or GED equivalent

Job description

W Hotels in Dubai West Crescent is seeking a Guest Experience Expert to ensure smooth check-in and check-out and to proactively assist guests throughout their stay. You will engage with guests to fulfill requests, share local highlights, and maintain brand standards in a fast-paced luxury environment.

This role requires a hands-on approach, professional appearance, and adherence to security and confidentiality policies while delivering memorable experiences for all guests.