Guest Services Specialist: Front Desk & Concierge

AccorHotel; Dubai; On-site; AED 38,000 - 52,000; Full time

Job summary

AccorHotel in Dubai is seeking a Front Office Receptionist to greet guests, manage check-in/check-out, and handle reservations with accuracy. You will provide friendly, professional service and help guests with inquiries while maintaining an organized front desk.

The ideal candidate is proficient in English with strong communication, a customer-service mindset and a willingness to assist across departments. Fresher applications are welcome; knowledge of local attractions is a plus.

Qualifications

• Diploma in Tourism / Hospitality Management is required or preferred.
• Fresher or 6 months–1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Warmly greet and check-in guests, ensuring smooth, efficient service.
• Provide friendly assistance with guest inquiries, requests and concerns.
• Manage room assignments, guest accounts and billing with accuracy.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Handle reservations modifications, cancellations and special requests.
• Maintain knowledge of hotel amenities and local attractions for guest recommendations.
• Process payments and handle cash transactions accurately.
• Keep front desk organized, clean and presentable at all times.
• Assist with concierge services including transportation arrangements and reservations.
• Support team during peak hours and manage multiple tasks.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

AccorHotel in Dubai is seeking a Front Office Receptionist to greet guests, manage check-in/check-out, and handle reservations with accuracy. You will provide friendly, professional service and help guests with inquiries while maintaining an organized front desk.

The ideal candidate is proficient in English with strong communication, a customer-service mindset and a willingness to assist across departments. Fresher applications are welcome; knowledge of local attractions is a plus.