Guest Experience Concierge

Novotel Hotels; Deira; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth opportunities

CSR initiatives

Job summary

Accor is seeking a Guest Service Agent in Dubai to greet guests, handle check-in/check-out, and ensure a memorable stay. The role emphasizes personalized service and upselling hotel facilities.

Fluency in English and Arabic is required; additional languages are a plus. UAE residency and immediate availability are advantageous for this position at a 5* hotel within the Accor portfolio.

Qualifications

• Service focused personality is essential; experience is an asset.
• Fluency in English & Arabic; additional languages are a plus.
• Currently in UAE and willing to join immediately will be an advantage.

Responsibilities

• Greet guests, check-in/out, respond to requests, and settle accounts with exceptional service.
• Take initiative to add a personalized experience for guests.
• Promote hotel facilities and upsell to enhance guests’ stay.

Skills

Service mindset

English

Arabic

Education

Bachelor’s degree or diploma

Tools

Opera/Opera Cloud

Job description

Accor is seeking a Guest Service Agent in Dubai to greet guests, handle check-in/check-out, and ensure a memorable stay. The role emphasizes personalized service and upselling hotel facilities.

Fluency in English and Arabic is required; additional languages are a plus. UAE residency and immediate availability are advantageous for this position at a 5* hotel within the Accor portfolio.