Night Front Desk Concierge - Luxury Guest Services

AccorHotel; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

AccorHotel in Dubai seeks a welcoming Front Desk/Guest Services Agent to greet guests, check-in/check-out, handle reservations, and provide concierge services.

You will work with PMS and hotel software, coordinate with Housekeeping and F&B, and tailor recommendations to guest needs. Excellent communication in English required; additional languages a plus; strong multitasking and professionalism expected.

Qualifications

• Experience in hospitality or customer service preferred in luxury hotel.
• Proficiency with PMS or hotel reservation systems.
• Excellent communication and interpersonal skills in challenging situations.
• Strong multitasking abilities with high-pressure environments.
• Detail-oriented with accuracy in billing and room assignments.
• High school diploma required; hospitality degree is a plus.
• English fluency; additional languages are advantageous.
• Experience with reservations software and basic office tools.

Responsibilities

• Welcome guests, assist with registration and ensure smooth check-in/out.
• Verify guest preferences and match room assignments with requests.
• Handle inquiries, requests and complaints professionally and promptly.
• Provide concierge services for transportation, reservations, and events.
• Keep guest profiles updated and maintain hotel systems accuracy.
• Process billing and payments securely across methods.
• Coordinate with Sales/Reservations for bookings and changes.
• Work with Housekeeping, Engineering, and F&B to resolve issues.
• Maintain a clean, welcoming front desk area and assist during peak times.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Interpersonal skills

English proficiency

Education

High school diploma or equivalent

Hospitality-related degree (plus)

Tools

PMS software

Hotel reservation software

Office software (Word, Excel, Outlook)

Job description

AccorHotel in Dubai seeks a welcoming Front Desk/Guest Services Agent to greet guests, check-in/check-out, handle reservations, and provide concierge services.

You will work with PMS and hotel software, coordinate with Housekeeping and F&B, and tailor recommendations to guest needs. Excellent communication in English required; additional languages a plus; strong multitasking and professionalism expected.