Guest Services & Reservations Specialist

Hyatt Hotels Corporation; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Guest Service Officer to deliver outstanding service within the Reservations team of the Rooms Division. You will handle guest inquiries, assist with bookings, and ensure a seamless experience for guests from check-in to departure.

Ideally you hold a degree or diploma in Hospitality or Tourism management, with 1–2 years of hotel operations experience and strong communication and interpersonal skills to thrive in a fast-paced environment.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 to 2 years of work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations within the Rooms Division.
• Provide excellent and consistent level of service to customers.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Hyatt Hotels Corporation is seeking a Guest Service Officer to deliver outstanding service within the Reservations team of the Rooms Division. You will handle guest inquiries, assist with bookings, and ensure a seamless experience for guests from check-in to departure.

Ideally you hold a degree or diploma in Hospitality or Tourism management, with 1–2 years of hotel operations experience and strong communication and interpersonal skills to thrive in a fast-paced environment.