Premium Guest Experience Concierge

Desert Islands Resort & Spa by Anantara; Abu Dhabi; On-site; AED 42,000 - 64,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara in Abu Dhabi, United Arab Emirates, seeks a guest services professional to welcome guests, handle requests and coordinate with departments to ensure memorable stays. The role emphasizes excellent communication, a friendly demeanor, and a strong guest-first attitude.

Candidates with hospitality experience and English proficiency will fit well, with additional language skills considered a plus.

Qualifications

• Previous experience in a similar hospitality role is advantageous.
• Excellent communication and customer service skills.
• Friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are a bonus.
• Professional appearance and ability to work well in a team.

Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Guest service

Customer service

Communication

English proficiency

Teamwork

Job description

Desert Islands Resort & Spa by Anantara in Abu Dhabi, United Arab Emirates, seeks a guest services professional to welcome guests, handle requests and coordinate with departments to ensure memorable stays. The role emphasizes excellent communication, a friendly demeanor, and a strong guest-first attitude.

Candidates with hospitality experience and English proficiency will fit well, with additional language skills considered a plus.