Remote Villa Concierge & Guest Experience Lead

Minor Food Holding Co., Ltd.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Anantara Hotels & Resorts in the United Arab Emirates seeks a Front Office/Guest Relations professional at Desert Islands Resort & Spa by Anantara. You will greet guests, coordinate with departments, and ensure a memorable stay for villas and residences.

Deliver personalised service from pre-arrival to post-departure, anticipate guest needs, manage requests and communications with a warm, professional demeanor in a remote resort environment.

Qualifications

• Previous experience in Front Office, Guest Relations or a similar hospitality role.
• Good communication and interpersonal skills.
• Strong guest service and problem-solving abilities.
• Ability to anticipate guest needs and provide personalised service.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Good knowledge of hotel operations and guest service standards.
• Proficiency in English; additional languages are an advantage.
• Ability to work flexible hours, including weekends and public holidays.
• Willingness to live and work in a remote resort location.

Responsibilities

• Contact guests prior to arrival to understand their preferences and requirements.
• Prepare villas and residences according to guest preferences and established standards.
• Welcome guests upon arrival, escort them to their villas and introduce resort facilities and services.
• Coordinate guest requests with relevant departments and ensure timely follow-up.
• Provide personalised assistance throughout the guest stay, including dining arrangements, excursions and special requests.
• Arrange guest amenities, complimentary items and special in-villa services.
• Maintain and monitor villa facilities, private cellars and guest equipment.
• Assist with guest departures, including luggage arrangements, transportation and villa inspections.
• Handle guest feedback, comments and concerns professionally.
• Maintain accurate guest profiles and stay information.
• Follow resort policies, standard operating procedures and safety guidelines.

Skills

Front Office experience

Guest Relations

Communication skills

Problem-solving

Customer service

Time management

Team player

English proficiency

Flexible hours

Remote location

Job description

Anantara Hotels & Resorts in the United Arab Emirates seeks a Front Office/Guest Relations professional at Desert Islands Resort & Spa by Anantara. You will greet guests, coordinate with departments, and ensure a memorable stay for villas and residences.

Deliver personalised service from pre-arrival to post-departure, anticipate guest needs, manage requests and communications with a warm, professional demeanor in a remote resort environment.