Customer Service - Entertainment Venues

Majid Al Futtaim; Dubai; On-site; AED 4,000 - 6,000; Full time

Job summary

Majid Al Futtaim is seeking a customer-focused professional for our entertainment venues in Dubai. The role covers guest services, ticketing, bookings, and payments across MAF Cinemas, Magic Planet, and Ski Dubai, with a focus on safety and cleanliness.

You will welcome guests, handle inquiries, process transactions, and support venue operations while promoting relevant products and services during busy shifts.

Qualifications

• UAE family book is required.
• High school certificate or equivalent qualification.
• 1–2 years of experience in customer service, retail, hospitality, or entertainment operations.
• Strong customer service orientation with a professional and approachable manner.
• Clear verbal communication in English; Arabic is an advantage.
• Physically fit for standing and busy shift work.
• Ability to work in fast-paced cinemas and venues.

Responsibilities

• Deliver professional and welcoming customer service in line with procedures and venue standards.
• Manage tickets, admissions, bookings, and guest transactions via approved systems.
• Upsell products, upgrades, packages, and entertainment services.
• Handle cash, card, voucher payments; issue receipts and refunds.
• Reconcile till, perform cash counting, and report transactions.
• Assist guests with inquiries, complaints, and service concerns calmly.
• Coordinate birthday parties, group visits, and event activities.
• Maintain cleanliness and safety across customer-facing and operational areas.

Skills

Customer service

Guest assistance

Ticketing systems

Booking systems

Point-of-sale systems

Cash handling

Upselling

English communication

Arabic communication

Education

High school certificate or equivalent

Tools

Ticketing software

Booking software

Payment processing systems

Job description

Customer Service - Entertainment Venues in Dubai, United Arab Emirates is an Entertainment opportunity supporting guest services and daily operations across MAF Cinemas, Magic Planet, and Ski Dubai. Majid Al Futtaim is hiring a customer-focused professional to manage ticketing, bookings, payments, guest inquiries, event coordination, and venue support while maintaining high standards of safety, cleanliness, and service.

Location: Dubai, United Arab Emirates
Industry: Entertainment
Function: Customer Service
Experience: 1-2 years
Job Type: Full-time
Salary: AED 3,500 - AED 5,500 (est.)

Key Responsibilities

• Deliver professional and welcoming customer service in accordance with company procedures and venue standards.
• Support day-to-day operations across MAF Cinemas, Magic Planet, and Ski Dubai.
• Welcome guests, answer questions, provide directions, and explain available activities, packages, products, and services.
• Process cinema tickets, attraction admissions, activity bookings, party reservations, and other guest transactions through approved systems.
• Promote relevant products, upgrades, packages, refreshments, memberships, and entertainment services through appropriate upselling techniques.
• Accept cash, card, voucher, and other approved payment methods accurately.
• Issue receipts, refunds, and transaction documents according to established procedures.
• Complete till reconciliation, cash counting, transaction reporting, and handover duties at the end of assigned shifts.
• Assist guests with complaints and service concerns while maintaining a calm, respectful, and solution-focused approach.
• Escalate complex operational or customer matters to the appropriate supervisor.
• Help coordinate birthday parties, group visits, guided tours, special events, and venue activities.
• Prepare and maintain party rooms, guest areas, counters, and operational spaces as required.
• Monitor equipment and attractions at Magic Planet and report faults, unusual activity, or safety concerns promptly.
• Support customer service and event functions at Ski Dubai, including guest guidance and party operations.
• Assist with approved promotional and marketing activities when requested.
• Maintain cleanliness and presentation standards throughout customer-facing and operational areas.
• Follow health, safety, security, emergency, and management instructions at all times.
• Work closely with colleagues across ticketing, operations, food and beverage, technical support, and guest services.
• Protect company property, guest information, cash, equipment, and transaction records.
• Remain flexible when assigned to different venues, counters, shifts, or operational duties.

Ideal Profile

• UAE family book is required.
• High school certificate or equivalent qualification.
• At least one to two years of experience in customer service, retail, food and beverage, hospitality, leisure, or entertainment operations.
• Strong customer service orientation with a professional and approachable manner.
• Clear verbal communication skills in English.
• Arabic language ability is an advantage.
• Physically fit and able to complete standing, walking, lifting, and operational duties during busy shifts.
• Comfortable working in fast-paced cinemas, amusement venues, indoor snow attractions, and event environments.
• Basic computer skills with the ability to learn ticketing, booking, payment, and point-of-sale systems.
• Accurate cash-handling and numerical skills.
• Ability to process transactions and reconcile payments with close attention to detail.
• Confidence in recommending products, promoting services, and applying appropriate upselling techniques.
• Able to follow standard operating procedures, safety requirements, and management instructions.
• Willingness to work rotating shifts, weekends, public holidays, and peak entertainment periods.
• Cooperative team member who can interact respectfully with guests and colleagues from diverse backgrounds.

Skills Set

• Customer service
• Guest assistance
• Cinema operations
• Entertainment venue operations
• Ticketing systems
• Booking systems
• Point-of-sale systems
• Cash handling
• Card payments
• Voucher processing
• Refund processing
• Cash reconciliation
• Transaction reporting
• Product promotion
• Upselling
• Complaint handling
• Party coordination
• Event support
• Guest tours
• Equipment monitoring
• Venue safety
• Health and safety procedures
• Basic computer use
• Mathematical accuracy
• English communication
• Arabic communication
• Team coordination