Associate Entertainment Manager - Venue Operations

Majid Al Futtaim; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Majid Al Futtaim Entertainment in Dubai, UAE is hiring an Associate Entertainment Manager to oversee daily venue operations across entertainment and F&B outlets. This hands-on leadership role focuses on guest experience, team performance, safety, inventory control, and financial results, working closely with the Entertainment Manager.

You will lead frontline teams, conduct inspections, and support peak periods and events to ensure brand and service standards.

Qualifications

• Minimum 4-5 years of experience in a high-volume entertainment, hospitality, or leisure environment.
• Minimum 2 years of experience as a Team Leader, Supervisor, or in an equivalent leadership position managing medium to large teams.
• Strong understanding of entertainment venue operations, food and beverage service, and customer experience management.
• Experience driving operational KPIs, sales performance, and service excellence.
• Strong leadership, coaching, team engagement, and performance management capabilities.
• Knowledge of inventory management, stock control, and cash-handling procedures.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management capabilities.
• Ability to perform effectively under pressure in a fast-paced operational environment.

Responsibilities

• Oversee daily venue operations in entertainment and F&B outlets.
• Conduct regular venue inspections covering cleanliness, presentation, and operational standards.
• Monitor facilities and equipment, report faults, and coordinate corrective action with relevant stakeholders.
• Ensure brand standards, service procedures, and customer experience initiatives are consistently implemented.
• Address customer concerns and complaints professionally and coordinate appropriate service recovery.
• Review customer feedback and NPS performance to identify opportunities for improvement.
• Develop practical actions to strengthen guest satisfaction and overall venue performance.
• Provide visible operational support on the floor during peak periods and special events.

Skills

Leadership

Operations management

Customer experience

Team engagement

Analysis & problem solving

Education

Hospitality certification

PIC Level 3 certification

Job description

Job Snapshot

• Role: Associate Entertainment Manager - Venue Operations
• Location: Dubai, UAE
• Industry: Entertainment
• Function: Management
• Experience: Minimum 4-5 years in high-volume entertainment, hospitality, or leisure, including at least 2 years in a Team Leader, Supervisor, or equivalent leadership position
• Job Type: Full Time

Position Overview: Majid Al Futtaim Entertainment is hiring an Associate Entertainment Manager in Dubai, UAE to support the daily management of entertainment and food and beverage venue operations. The role focuses on customer experience, team performance, operational standards, sales, safety compliance, inventory control, and financial performance while working closely with the Entertainment Manager. This is a hands-on operational leadership position with responsibility for maintaining smooth venue performance, coordinating frontline teams, reviewing business results, and ensuring consistent execution of brand and service standards. The Associate Entertainment Manager will also provide floor support during peak trading periods and special events.

Job Details

• Country: UAE
• City: Dubai
• Industry: Entertainment
• Function: Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time

Work Arrangement

• Support the Entertainment Manager in overseeing daily venue operations.
• Conduct regular venue inspections covering cleanliness, presentation, and operational standards.
• Monitor facilities and equipment, report faults, and coordinate corrective action with relevant stakeholders.
• Ensure brand standards, service procedures, and customer experience initiatives are consistently implemented.
• Address customer concerns and complaints professionally and coordinate appropriate service recovery.
• Review customer feedback and NPS performance to identify opportunities for improvement.
• Develop practical actions to strengthen guest satisfaction and overall venue performance.
• Provide visible operational support on the floor during peak periods and special events.

Team Leadership

• Supervise team deployment, rotations, breaks, and staffing requirements across entertainment zones and food and beverage outlets.
• Conduct daily briefings and ensure teams understand operational priorities and expectations.
• Coach, mentor, and train employees to strengthen performance, guest engagement, and product knowledge.
• Monitor attendance, grooming, conduct, and adherence to company standards.
• Lead teams toward operational and sales targets.
• Encourage appropriate upselling and strong product awareness.
• Support employee engagement and consistent execution of service standards.

Commercial and Financial Performance

• Support revenue growth through effective operational planning, staffing, and cost control.
• Monitor cash-handling procedures and cashier reconciliation activities.
• Maintain required financial controls across venue operations.
• Review revenue reports, operational metrics, and financial results.
• Identify performance gaps and opportunities for operational or commercial improvement.
• Support achievement of sales and business performance objectives.

Inventory and Purchasing

• Manage stock counts and inventory control activities.
• Investigate and monitor stock variances.
• Support inventory reconciliation processes.
• Assist with purchasing requirements, including purchase requisitions and purchase orders.
• Coordinate stock receiving and inventory verification.
• Maintain appropriate controls over merchandise and operational stock.

Safety, Compliance and Standards

• Complete required daily, weekly, and monthly inspections, audits, and compliance checklists.
• Maintain compliance with health, safety, security, food safety, and regulatory requirements.
• Ensure operational procedures and service standards are followed consistently.
• Support implementation of Majid Al Futtaim Entertainment initiatives and culture programs.
• Identify operational or safety concerns and coordinate appropriate corrective action.

Requirements

• Minimum 4-5 years of experience in a high-volume entertainment, hospitality, or leisure environment.
• Minimum 2 years of experience as a Team Leader, Supervisor, or in an equivalent leadership position managing medium to large teams.
• Strong understanding of entertainment venue operations, food and beverage service, and customer experience management.
• Experience driving operational KPIs, sales performance, and service excellence.
• Strong leadership, coaching, team engagement, and performance management capabilities.
• Knowledge of inventory management, stock control, and cash-handling procedures.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management capabilities.
• Ability to perform effectively under pressure in a fast-paced operational environment.
• Flexibility to work shifts, evenings, weekends, and public holidays and to support new project openings when required.
• Certificate, Diploma, or Course in Hospitality or a related field is preferred.
• Person In Charge Level 3 certification or equivalent regulatory requirement is an advantage.

What We Offer: Majid Al Futtaim offers the opportunity to work within a dynamic entertainment environment where operational leadership, guest experience, team development, and commercial performance are closely connected. The organization emphasizes collaboration, development, and its Leadership Model.

About Majid Al Futtaim: Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.