Guest Service Specialist — Flexible Shifts (Front Office)

Hyatt Hotels Corporation; Abu Dhabi; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation in Abu Dhabi is seeking a Guest Service Officer - Front Office to deliver exceptional guest experiences as the first point of contact. You will handle check-in and check-out, respond to inquiries, and ensure compliance with hotel standards.

The role requires strong communication, a guest-focused mindset, and the ability to stay calm in a fast-paced environment. Prior experience in front desk or guest services and familiarity with Opera PMS are assets.

Formación

• High school diploma or equivalent required; Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
• Previous experience in Front Office, Guest Services, Customer Service, or the hospitality industry is an advantage.
• Good communication and interpersonal skills with a guest-focused approach.
• Ability to remain professional, courteous, and calm in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest concerns effectively.
• Basic computer skills, including Microsoft Office applications.
• Experience with hotel property management systems (Opera PMS preferred) is an advantage.
• Good command of spoken and written English; additional language skills are beneficial.

Responsabilidades

• Deliver exceptional guest experiences by providing efficient, courteous, and personalized service throughout the guest journey.
• Serve as the first point of contact for guests, handling check-in, check-out, and guest inquiries and requests.
• Ensure compliance with hotel standards and procedures during guest interactions.

Conocimientos

Guest communication

Interpersonal skills

Problem solving

Flexible shifts

Opera PMS experience

Microsoft Office

English proficiency

Educación

High school diploma or equivalent

Hospitality-related diploma/degree

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

Hyatt Hotels Corporation in Abu Dhabi is seeking a Guest Service Officer - Front Office to deliver exceptional guest experiences as the first point of contact. You will handle check-in and check-out, respond to inquiries, and ensure compliance with hotel standards.

The role requires strong communication, a guest-focused mindset, and the ability to stay calm in a fast-paced environment. Prior experience in front desk or guest services and familiarity with Opera PMS are assets.