Guest Experience Specialist – Front Desk & Service

Accor; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Accor in Abu Dhabi is seeking a Guest Service Agent to welcome guests from arrival to departure and ensure a memorable stay. You will manage front desk tasks, cashiering, and guest inquiries with a focus on service quality.

The role requires English fluency and relevant hotel experience; familiarity with Opera Cloud or PMS is a plus. Join a team that values guest satisfaction and career growth in a vibrant hospitality hub.

Qualifications

• Fluency in English required or preferred.
• Experience in hotel guest services recommended.
• Prior experience with Opera Cloud or PMS systems is advantageous.

Responsibilities

• Welcomes guests and assists from arrival to departure.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contributes to guests' satisfaction through high-quality service during stay.
• Assist in meeting department targets through proactive selling.
• Build friendly relationships to encourage guest loyalty.
• Ensure front desk procedures do not compromise guest relations.
• Anticipate guest needs and respond promptly.

Skills

Fluency in English

Guest service oriented

Cash handling

Education

Bachelor's degree or diploma/certifications

Tools

Opera Cloud

Job description

Accor in Abu Dhabi is seeking a Guest Service Agent to welcome guests from arrival to departure and ensure a memorable stay. You will manage front desk tasks, cashiering, and guest inquiries with a focus on service quality.

The role requires English fluency and relevant hotel experience; familiarity with Opera Cloud or PMS is a plus. Join a team that values guest satisfaction and career growth in a vibrant hospitality hub.