Guest Service Officer - Reservations

Andaz; Abu Dhabi; On-site; AED 39,060 - 72,540; Full time

Job summary

Andaz Capital Gate Abu Dhabi is seeking a Guest Service Officer to deliver an excellent and consistent level of service at the reception within the Rooms Division.

The role requires a hospitality-related degree or diploma, at least 2 years' hotel operations experience, and strong communication and interpersonal skills to ensure smooth front desk operations. You will join a luxury property team focused on guest satisfaction and teamwork.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide an excellent and consistent level of service to guests at the Reception within the Rooms Division.
• Contribute to the smooth and efficient running of the Reception to support guest satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree in Hospitality or Tourism Management

Diploma in Hospitality or Tourism Management

Job description

Organization- Andaz Capital Gate Abu Dhabi

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.