Guest Service Officer -Reception

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is hiring a Guest Service Officer - Reception in Dubai. This role focuses on creating memorable experiences for guests from check-in to departure by providing exceptional service. The ideal candidate should have a service-oriented personality, relevant hospitality qualifications, and experience with Opera or similar systems. Fluency in English is necessary, and additional languages are an advantage. Join to be part of a dynamic team dedicated to guest satisfaction.

Qualifications

• Service focused personality is essential; previous experience is valued.
• Diploma or degree in vocational hospitality or Room Division is required.
• Prior experience working with Opera or a related system is preferred.
• Fluency in English is necessary; additional languages are a plus.

Responsibilities

• Greet guests, check-in, respond to requests, and settle accounts.
• Take initiative to provide personalized experiences.
• Promote hotel facilities and look for upselling opportunities.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Maintain accurate guest records and room status information.

Skills

Service focused personality

Fluency in English

Customer service experience

Education

Diploma or degree in vocational hospitality

Tools

Opera or related system

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus