Guest Service Officer - Guest Relations

Andaz; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance responsibilities and engage guests with meaningful interactions. You will prepare for arrivals according to guest preferences and coordinate with hotel departments to ensure a smooth experience.

The role focuses on daily lobby coverage, guest engagement, and creating memorable stays through authentic experiences and careful departures, contributing to high guest satisfaction and recognition.

Qualifications

• Ideally a degree or diploma in Hospitality or Tourism management.
• Experience in Front Office or Guest Relations in hotel operations.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Balance tasks while maintaining meaningful interactions with guests during their stay.
• Prepare for guest arrivals according to preferences and coordinate with relevant departments.
• Oversee the Lobby area daily while interacting with guests and visitors.
• Create memorable experiences through initiatives and seamless departures to drive guest satisfaction.

Skills

Customer service

Interpersonal skills

Communication skills

Guest relations

Education

Diploma in Hospitality or Tourism

Job description

Organization- Andaz Dubai The Palm

Summary

Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments.

On a daily basis, Guest Relations Officer is responsible for the Lobby area while interacting with guests and visitors.

Guest Relations Officer is responsible for creating memorable experiences for our guests through creative initiatives, authentic stay experiences and a seamless, hassle‑free departure in order to achieve the required guests’ satisfaction and guests’ recognition level.

Language Preference: German, French and other European Languages

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Prior work experience in Front Office or Guest Relations Departments in hotel operations. Good customer service, communications and interpersonal skills are a must.