Assistant Manager- Front Office

Andaz; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Andaz Dubai The Palm, part of Hyatt, invites applications for Assistant Manager – Front Office. You will support daily Front Desk operations and help deliver seamless guest experiences while mentoring a high-performing team.

The role emphasizes leadership, exceptional guest service, and collaboration with other departments to uphold the Andaz brand standards in a luxury environment.

Qualifications

• Minimum 2 years' experience in Front Office supervision in an upscale or luxury hotel.
• Strong communication, leadership, and guest service skills.
• Experience with Opera Cloud/PMS is an advantage.
• Diploma or degree in Hospitality Management preferred.
• Language preferences: Russian, German, French, or Spanish.

Responsibilities

• Support the day-to-day operations of the Front Office.
• Deliver exceptional, personalized guest experiences.
• Lead, coach, and motivate the Front Office team.
• Handle guest concerns professionally and efficiently.
• Coordinate with other departments to ensure smooth hotel operations.
• Maintain Hyatt and Andaz brand standards.

Skills

Leadership

Guest service

Communication

Team motivation

Education

Diploma or degree in Hospitality Management

Tools

Opera Cloud/PMS

Job description

Organization

Andaz Dubai The Palm

Summary

At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager – Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.

Key Responsibilities

• Support the day-to-day operations of the Front Office.
• Deliver exceptional, personalized guest experiences.
• Lead, coach, and motivate the Front Office team.
• Handle guest concerns professionally and efficiently.
• Coordinate with other departments to ensure smooth hotel operations.
• Maintain Hyatt and Andaz brand standards.

Qualifications

• Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.
• Strong communication, leadership, and guest service skills.
• Excellent problem-solving and organizational abilities.
• Experience with Opera Cloud/ PMS is an advantage.
• Diploma or degree in Hospitality Management or a related field is preferred.
• Language Preference- Russian/ German/French/Spanish