Guest Service Officer - Guest Relations

Andaz Dubai The Palm; Dubai; On-site; AED 72,000 - 120,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Relations Officer to balance tasks while delivering meaningful guest interactions during stays. You will handle pre-arrival preparations per guest preferences and coordinate with relevant departments.

Daily responsibilities include managing the lobby area and engaging with guests and visitors to ensure a smooth, memorable experience. Fluency or familiarity with German and French is preferred, and a hospitality-related degree is advantageous for this role

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Prior work experience in Front Office or Guest Relations Departments in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Balance tasks and interact meaningfully with guests during their stay.
• Prepare arrivals per guest preferences and coordinate with relevant departments.
• Manage the lobby area daily while engaging with guests and visitors.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma in Hospitality or Tourism management

Job description

Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments.
On a daily basis, Guest Relations Officer is responsible for the Lobby area while interacting with guests and visitors.

Guest Relations Officer is responsible for creating memorable experiences for our guests through creative initiatives, authentic stay experiences and a seamless, hassle- free departure in order to achieve the required guest’s satisfaction and guests’ recognition level.

Language Preference: German, French and other European Languages

Qualifications:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Prior work experience in Front Office or Guest Relations Departments in hotel operations.
• Good customer service, communications and interpersonal skills are a must.