Guest Service Officer - Concierge

Andaz; United Arab Emirates; On-site; AED 67,000 - 123,000; Full time

Job summary

Andaz Dubai The Palm is seeking a guest-focused Concierge to deliver exemplary service within the Rooms Division. You will handle restaurant reservations, arrange city tours, and offer trusted recommendations to guests, contributing to a seamless guest experience.

The role emphasizes superb customer service, strong communication, and teamwork to maintain the high standards of Andaz hospitality on the Palm.

Qualifications

• Degree or diploma in Hospitality or Tourism management (preferred).
• 1 year min. experience in hotel operations.
• Strong customer service, communications and interpersonal skills required.

Responsibilities

• Provide excellent and consistent service to guests.
• Assist with concierge services: restaurant reservations, city tours, recommendations of tourist spots.
• Support the smooth operation of the Concierge department within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality/Tourism management degree

Job description

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.

Organization- Andaz Dubai The Palm

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.