Guest Service Officer -Front Office

Tanqeeb; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Service Officer to welcome guests and deliver warm, personalized service throughout arrival, stay, and departure.

As the first point of contact, you will uphold Andaz standards, ensure seamless experiences, and contribute to the smooth running of the Reception within the Rooms Division.

This role requires excellent English communication and a professional presentation in a luxury hotel environment.

Qualifications

• Diploma/qualification in Hospitality or Tourism Management.
• Excellent English communications on both verbal and writing skills.
• Well versed with Opera system are beneficial.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Excellent English communications

Education

Diploma/qualification in Hospitality or Tourism Management

Tools

Opera system

Job description

Organization - Andaz Dubai The Palm

Summary

At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As a Guest Service Officer, you will be the first point of contact for our guests, delivering warm, personalized service and ensuring a seamless arrival, stay, and departure experience. You will play a key role in creating meaningful connections while upholding the exceptional service standards of the Andaz brand.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.

Qualifications

• Diploma/qualification in Hospitality or Tourism Management
• Excellent English communications on both verbal and writing skills
• Well versed with Opera system are beneficial