Guest Service & Data Clerk (Front Desk) - Dubai

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization is seeking a friendly and efficient Guest Service Agent / Data Clerk in Dubai. This full-time position involves providing exceptional customer service while managing important data-related tasks. Responsibilities include welcoming guests, handling check-ins, managing reservations, and maintaining accurate guest records. Ideal candidates should have experience in customer service and possess strong communication and data entry skills. The role offers growth opportunities within a vibrant work environment.

Benefits

Discounted Accor rates worldwide

Learning programs through academies

Talent development opportunities

Qualifications

• High school diploma; Bachelor's preferred.
• Experience in customer service is required.
• Excellent English communication skills required.
• Proficiency in data entry with strong computer skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and assist guests with inquiries and requests.
• Handle check-in and check-out procedures smoothly.
• Manage reservations, including modifications and cancellations.
• Perform data entry and maintain guest records accurately.
• Process payments and cash transactions efficiently.

Skills

Customer service orientation

Data entry skills

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

MS Office suite

Hotel management software

Job description

A leading hospitality organization is seeking a friendly and efficient Guest Service Agent / Data Clerk in Dubai. This full-time position involves providing exceptional customer service while managing important data-related tasks. Responsibilities include welcoming guests, handling check-ins, managing reservations, and maintaining accurate guest records. Ideal candidates should have experience in customer service and possess strong communication and data entry skills. The role offers growth opportunities within a vibrant work environment.