Guest Service Attendant

AccorHotel; Abu Dhabi; Sur place; AED 55 000 - 85 000; Plein temps

Résumé du poste

Accor in Abu Dhabi seeks a Guest Service Agent to welcome guests from arrival to departure, ensuring a memorable stay. You will handle front desk operations, including check-in/out, cashiering, foreign exchange, and guest inquiries, while maintaining a pristine reception area.

Fluency in Arabic and English is required, with additional languages a plus. A relevant degree or diploma is expected, and prior hotel experience is preferred to deliver personalized service and drive guest loyalty.

Qualifications

• Service-focused personality is essential.
• Prior experience working with Opera or a related system.
• Fluency in Arabic and English; other languages are a plus.
• Bachelors or diplomas/certifications are required.
• Relevant experience in the hotel industry is a must.

Responsabilités

• Handle reception check-in/check-out, cashiering, foreign exchange and guest inquiries.
• Welcomes guests and ensures they are cared for from arrival through departure.
• Maintain cashier float and accurate daily money reports.
• Contribute to guest satisfaction through high-quality service throughout the stay.
• Anticipate guest needs and respond to complaints swiftly and professionally.
• Keep front desk area clean and orderly at all times.

Connaissances

Service-focused personality

Front desk experience

Opera system

Bilingual Arabic & English

Formation

Bachelor's degree or Diploma

Description du poste

First impressions are everything As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us Manage all activities relevant to the Front Desk such as the reception check in out cashiering foreign exchange and assisting guest with inquiries Welcomes guests and takes care of them from their arrival through to departure Maintain cashier float and ensure accurate daily report of all money received Contributes to guests permanent satisfaction by providing high quality services throughout their stay Helps meet the department s quantitative targets through his her sales efforts Helps encourage guest loyalty by developing friendly personalized relationships Ensures that administrative procedures never take priority over guest relations Anticipates guests needs and takes them into consideration Deals swiftly efficiently and sensitively to guest complaints and follows through Ensure front desk work area is kept clean and in an orderly state at all time

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in Arabic and English Language any additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must with in Hotel industry.