Guest Service Agent

AccorHotel Fairmont; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor is seeking a Front Desk/Guest Services professional in Dubai to greet guests, handle check-in/check-out, respond to requests, and settle accounts with outstanding service. The role emphasizes creating personalized experiences and promoting hotel facilities to enhance each guest's stay.

The ideal candidate is fluent in English and Arabic, has Opera/Opera Cloud experience, and holds a Bachelor's degree or diploma. UAE residency and 5-star hotel exposure are valued assets.

Qualifications

• Service-focused personality is essential; hospitality experience is an asset.
• Fluency in English & Arabic is required.
• Opera/Opera Cloud experience is required.
• Bachelor's or diploma/certifications are required.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Skills

Service oriented

Fluent English & Arabic

Education

Bachelor's or Diploma

Tools

Opera/Opera Cloud

Job description

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest&s stay through up-selling

Requirements

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera / Opera cloud or a related system
• Fluency in English & Arabic
• Bachelors or diplomas/certifications are required
• Worked in 5* Hotel or relevant experience is a must with in Hotel industry
• Currently in UAE and willing to join immediately will be an advantage

About the Company

Accor is a worldwide leader in hospitality, supporting employees to grow and learn every day, making sure that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.