Arabic Speaking Receptionist

Premier Inn Hotels LLC; Dubai; On-site; AED 54,000 - 86,000; Full time

Job summary

Premier Inn Hotels LLC in Dubai is seeking a Hotel Receptionist to welcome guests, manage check-in/out, handle reservations, and provide accurate information about local promotions and events. You will ensure cash handling accuracy and maintain reports with strong data entry skills.

The ideal candidate has at least one year of Front Office experience in a hotel, fluency in Arabic, and excellent communication with attention to detail.

Qualifications

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel
• Knowledge of Opera PMS
• Arabic language – speaking, writing and reading

Responsibilities

• Greet and welcome guests, visitors and suppliers with a warm, timely welcome in line with brand standards
• Answer telephone calls and provide information on promotions, room prices, activities and events
• Ensure payments are processed according to cash handling procedures and manage reservations/cancellations
• Identify corporate leads and build long-term relationships
• Encourage online mentions and gather customer feedback
• Respond to guest feedback with options for improvement
• Carry out office duties including emails and filing to ensure smooth reception operations
• Maintain stock of reception supplies
• Coordinate with all departments to fulfill guest requests and handle complaints
• Ensure guest safety in line with safety guidelines

Job description

Job DescriptionYour passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment With a keen eye for detail you will not miss a step in the procedures Managing payments will be second nature and you will have excellent data entry skills to support accurate reports

Main responsibilities include

• Greet and welcome guests visitors suppliers answer telephone calls providing a warm timely welcome in line with our brand standards
• Answers guest related queries and provides information for promotions room prices activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest s feedback and explore options for improvement
• Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area
• Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline

Requirements

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible agile and able to work under pressure
• Ability to work both independently and in a teamProactive and excellent organizational skills
• Ability to provide exceptional customer service to our guestsYou must have be-
• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel
• Knowledge of Opera PMS
• Arabic Language- speaking writing and reading