Guest Service Attendant

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotels Middle East is seeking a Guest Service Agent to deliver outstanding front desk service in Abu Dhabi. You will welcome guests, oversee check-in and check-out, handle cashiering, and assist with inquiries to ensure a memorable stay.

Fluency in Arabic and English is required, experience with Opera or a related system is preferred, and a relevant diploma or bachelor’s degree is expected. This on-site role supports Accor’s hospitality standards and guest experience.

Qualifications

• Service-focused personality, experience is an asset.
• Experience with Opera or a related system.
• Fluency in Arabic and English; additional languages a plus.

Responsibilities

• Welcomes guests and guides them from arrival to departure.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
• Helps meet the department's quantitative targets through sales efforts.
• Helps encourage guest loyalty by developing friendly, personalized relationships.
• Ensures that administrative procedures never take priority over guest relations.
• Anticipates guests' needs and takes them into consideration.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Ensure front desk work area is kept clean and in an orderly state at all times.

Skills

Guest service

Communication

Bilingual Arabic/English

Education

Bachelor's degree or diploma

Tools

Opera PMS

Job description

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

First impressions are everything! As a Guest Service Agent , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure
• Maintain cashier float and ensure accurate daily report of all money received
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in Arabicand EnglishLanguage anyadditional languages area plus.
• Bachelors or diplomas/certifications arerequired.
• Relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.