Guest Service Agent

Rotana Hotels; Sharjah; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Great working environment

Medical Health Insurance

Job summary

Rotana Hotels is seeking a Guest Service Agent to warmly welcome guests from arrival to departure and ensure a smooth front office experience. You will handle check-ins, check-outs, room assignments, and guest inquiries while coordinating with housekeeping to resolve issues and maintain records.

Ideal candidates have 1–2 years of front desk or guest service experience, proficiency with Opera and standard office software, and professional English communication.

Qualifications

• 1-2 years of hotel front desk or guest service experience.
• Professional English proficiency, with strong communication skills in a guest-facing environment.
• Experience resolving guest complaints directly with professionalism and sound judgment.
• Availability for rotating shifts, including weekends, evenings, and public holidays.

Responsibilities

• Welcome guests and provide courteous, personalized service throughout their stay.
• Handle check-ins, check-outs, room assignments, and guest account inquiries.
• Respond promptly to guest requests, complaints, and service recovery needs.
• Coordinate with housekeeping and other departments to resolve guest concerns.
• Promote hotel services and maintain accurate guest records and communications.

Skills

Guest service

English proficiency

Communication

Shift flexibility

Problem resolution

Tools

Opera PMS

Office software

Job description

Job Description:

Rotana Hotels is a global hotel group rooted in Arabian hospitality, with a portfolio of more than 100 properties worldwide. Across its hotels, the focus is on creating welcoming, memorable guest experiences through attentive service, warmth, and high standards of hospitality.

As a Guest Service Agent, you will play an important role in shaping each guests experience from arrival to departure. This role is central to the front office experience, serving as a key point of contact for guests while helping ensure smooth communication across departments and a consistently high level of service.

Responsibilities:

• Welcome guests and provide courteous, personalized service throughout their stay.
• Handle check-ins, check-outs, room assignments, and guest account inquiries.
• Respond promptly to guest requests, complaints, and service recovery needs.
• Coordinate with housekeeping and other departments to resolve guest concerns.
• Promote hotel services and maintain accurate guest records and communications.

Requirements:

• 1-2 years of hotel front desk or guest service experience, with the ability to handle guest check-in and check-out independently.
• Hands-on experience with Opera property management system and proficiency with standard office software.
• Professional English proficiency, with strong communication skills in a guest-facing environment.
• Experience resolving guest complaints directly with professionalism and sound judgment.
• Ability to coordinate effectively with housekeeping and other hotel departments to support guest needs.
• Availability for rotating shifts, including weekends, evenings, and public holidays.

• Competitive salary
• Great working environment
• Medical Health Insurance