Guest Service Agent: Craft Memorable Stays

Novotel Hotels; Deira; Presencial; AED 89.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted rates for employees

Learning programs

Career growth across properties

CSR activities

Descripción de la vacante

Accor in the UAE is seeking a Guest Service Agent to welcome guests from arrival to departure, ensuring a memorable experience. The role requires a service-focused attitude, strong English and Arabic, and experience with Opera systems.

A Bachelor’s degree and 5-star hotel exposure are preferred. Join a global hospitality leader offering employee benefits such as discounted rates, learning programs, career growth within properties worldwide, and CSR initiatives.

Formación

• Service-minded personality is essential; prior hospitality experience is an asset.
• Fluency in English and Arabic; additional languages are a plus.
• Bachelor degree or diploma/certification is required.
• Experience in a 5-star hotel or relevant hotel industry experience is a must.

Responsabilidades

• Greet guests and check them in/out, ensuring a memorable stay.
• Respond to guest requests and resolve issues with a proactive service mindset.
• Promote hotel facilities and identify opportunities for upselling to enhance guest experience.

Conocimientos

Service oriented

Bilingual English & Arabic

Opera/Opera Cloud knowledge

Educación

Bachelor's degree

Herramientas

Opera / Opera Cloud

Descripción del empleo

Accor in the UAE is seeking a Guest Service Agent to welcome guests from arrival to departure, ensuring a memorable experience. The role requires a service-focused attitude, strong English and Arabic, and experience with Opera systems.

A Bachelor’s degree and 5-star hotel exposure are preferred. Join a global hospitality leader offering employee benefits such as discounted rates, learning programs, career growth within properties worldwide, and CSR initiatives.