Guest Service Agent

Remote DXB; Abu Dhabi; On-site; AED 52,000 - 86,000; Full time

Benefits offered by this job

Full-time role

Growth opportunities

Brand alignment

Hospitality industry experience

Job summary

Accor is seeking a Front Desk / Guest Services professional in Abu Dhabi to warmly welcome guests, handle inquiries, and manage check-ins/check-outs with accuracy. You will provide information on amenities and local attractions while coordinating with all departments to ensure a seamless stay.

The role requires excellent communication in English and Arabic, a strong customer-service focus, and professional presentation.

Qualifications

• Excellent communication and professional demeanor.
• Fluency in English and Arabic; additional languages are a plus.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Friendly personality paired with professionalism and a high standard of personal presentation.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Collaborative team player with a positive attitude.
• Creative problem-solving skills to address guest concerns effectively.
• Proficiency in hotel management software, preferably Opera or similar POS systems.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
• Handle guest inquiries and requests promptly and efficiently.
• Process check-outs and manage billing accurately.
• Provide information about hotel amenities, local attractions, and services.
• Interact with different departments on a daily basis to ensure a seamless guest experience.
• Assist with concierge duties, providing personalized recommendations and ensuring needs are met promptly.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and safety procedures.
• Participate in training sessions and team meetings to enhance service quality.

Skills

Communication

Bilingual English/Arabic

Customer service

Professional presentation

Multitasking

Team player

Problem solving

Opera POS

Education

High school diploma

Hospitality degree

Tools

Opera POS

POS systems

Job description

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to enhance service quality.

Requirements

• Excellent communication skills with a friendly and professional demeanor
• Fluency in English & Arabic; additional languages are a plus
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast---- fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of Abu Dhabi and surrounding areas to provide local recommendations
• High school diploma or equivalent; hospitality-related degree is a plus
• Open manual driver's license
• Previous experience in hospitality or customer service is preferred

About the Company

Accor is a worldwide leader in hospitality. We welcome you as you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Benefits

• Full-time employment
• Professional growth and learning opportunities
• Brand identity matching your personality
• Hospitality industry experience