Front Desk Agent

Rotana; Abu Dhabi; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

Rotana in Abu Dhabi is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure, greeting guests by name and escorting them to rooms.

The role requires hospitality education, strong English communication, and excellent interpersonal skills; proficiency with front office systems (Opera) is an advantage; ability to work under pressure and be a team player in a multicultural environment.

Formación

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills; knowledge of an additional language is a plus.
• Computer literate; Opera knowledge is advantageous.
• Customer-driven, proactive, and a great team player in a multi-cultural environment.

Responsabilidades

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Greet guests personally by name and escort them to their rooms when possible.
• Assist guests with in-room familiarization and activity inquiries.
• Maintain up-to-date knowledge of hotel information, hours, promotions, events and attractions.
• Be aware of rate levels and occupancy to optimize daily sales.
• Process check-in/check-out and postings using Front Office systems.
• Maintain guest privacy and confidentiality of information.
• Understand hotel policies and service standards and be knowledgeable about facilities and happenings.

Conocimientos

Excellent English communication

Interpersonal skills

Problem-solving

Customer service orientation

Teamwork

Educación

Degree in hospitality

Herramientas

Opera PMS

Descripción del empleo

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience and your role will include key responsibilities such as

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
• Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
• Maintain an up to date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Education/ Qualifications Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge Competencies The ideal candidate will be customer driven and an extremely proactive and lsquo; switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork