Guest Service Agent

Accor; Abu Dhabi; On-site; AED 26,000 - 38,000; Full time

Job summary

Accor is seeking a Guest Service Agent to welcome guests from arrival to departure, handling front desk duties, cashiering, and guest inquiries with a focus on memorable experiences. You will maintain accurate cash handling, daily reporting, and contribute to department targets through proactive sales efforts.

The role emphasizes personalized guest care, loyalty-building, and smooth coordination with other teams to ensure administrative tasks never compromise guest relations.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera Cloud & PMS or a related system.
• Fluency in English
• Bachelor's degree or diplomas/certifications are required.
• Relevant experience is a must within Hotel industry.

Responsibilities

• Greet guests and manage front desk tasks including reception, check-in/check-out, cashiering, currency exchange and guest inquiries.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contribute to guests' satisfaction through high-quality service throughout their stay and drive sales efforts.
• Develop friendly, personalized relationships to encourage guest loyalty.
• Ensure front desk procedures do not hinder guest relations and anticipate guests' needs.
• Address guest complaints promptly and professionally and follow through to resolution.
• Keep front desk area clean and orderly at all times.

Skills

Service oriented

Fluent English

Education

Bachelor's degree or diploma

Tools

Opera Cloud & PMS

Job description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Welcomes guests and takes care of them from their arrival through to departure

Maintain cashier float and ensure accurate daily report of all money received

Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts

Helps encourage guest loyalty by developing friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Deals swiftly, efficiently and sensitively to guest complaints and follows through

Ensure front desk work area is kept clean and in an orderly state at all times.

Desired Candidate Profile

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera Cloud & PMS or a related system.
• Fluency in English
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must within Hotel industry.