Front Desk Agent - Emirati Talent

Maseera; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Maseera in Abu Dhabi is seeking a Front Desk Agent to deliver professional guest services from check-in to check-out, ensuring a memorable stay. You will greet guests, assist with inquiries, and coordinate with hotel services.

Strong English skills and hospitality education are essential; opera experience is a plus. The role requires teamwork, adaptability, and a calm demeanor in a fast-paced environment.

Qualifications

• Degree in hospitality with Front Office experience.
• Excellent English communication skills and additional language is a plus.
• Computer literacy with Opera experience is advantageous.

Responsibilities

• Provide professional and guest-focused service from arrival to departure.
• Greet guests by name where possible and escort to their rooms.
• Handle front desk cashiering and postings of incidental charges.
• Maintain knowledge of local services, hours, events and attractions.
• Maintain guest privacy and comply with hotel policies.

Skills

Customer service

Interpersonal skills

Problem solving

English language

Education

Hospitality degree

Tools

Opera

Job description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience and your role will include key responsibilities such as

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
• Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
• Maintain an up to date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Education/ Qualifications Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge Competencies The ideal candidate will be customer driven and an extremely proactive and lsquo; switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies Understanding the JobTaking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork

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