Front Desk Agent - Emirati Talent

Rotana; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Rotana is seeking a dynamic Front Desk Agent to deliver professional and customer-focused service ensuring memorable guest experiences. You will greet guests, assist with inquiries, and coordinate check-in/check-out while maintaining privacy and high standards.

The ideal candidate will have hospitality education, strong English communication, and the ability to work well under pressure in a fast-paced, multicultural environment. Opera knowledge is a plus.

Qualifications

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills.
• Knowledge of Opera software is an advantage.

Responsabilités

• Provide prompt, courteous, and efficient service to guests from arrival to departure.
• Greet guests personally by name (if known) and escort to their rooms.
• Assist guests with hotel information, activities, and inquiries.
• Maintain up-to-date knowledge of hotel facilities, hours, promotions, and local services.

Connaissances

Customer service

Verbal communication

Interpersonal skills

Teamwork

Multicultural awareness

Formation

Hospitality degree

Outils

Opera PMS

Description du poste

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience and your role will include key responsibilities such as

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
• Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
• Maintain an up to date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Education/ Qualifications Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge Competencies

The ideal candidate will be customer driven and an extremely proactive and lsquo; switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork