Front Desk Agent - Russian Speaker

Rotana; Dubai; Vor Ort; AED 60.000 - 100.000; Vollzeit

Zusammenfassung

Rotana in Dubai seeks a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will greet guests, assist with inquiries, and ensure accurate handling of charges using Front Office systems. The role requires hospitality experience, strong English communication, and a proactive, team-driven attitude.

You will work in a fast-paced, multicultural environment, maintaining brand standards and contributing to memorable stays for guests.

Qualifikationen

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills; another language is a plus.
• Computer literate; Opera experience is an advantage.

Aufgaben

• Provide prompt, courteous and efficient service to guests to achieve high customer satisfaction.
• Greet guests by name when possible and escort to their room to create a welcoming impression.
• Assist guests with in-room hotel information and activity inquiries.
• Maintain up-to-date knowledge of hotel facilities, hours, promotions and events.
• Manage Front Desk cashiering and ensure accurate postings of incidental charges.
• Process check-in and check-out, handling accounts with computerised Front Office systems.
• Protect guest privacy and maintain confidentiality of guest details.
• Demonstrate understanding of hotel policies and service standards.

Kenntnisse

Customer service

English proficiency

Interpersonal skills

Problem solving

Teamwork

Ausbildung

Bachelor's degree in hospitality management

Jobbeschreibung

We are currently looking for dynamic/ and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as;

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure;
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed;
• Conduct in roomhotel familiarization and assist guest in hotel activity enquiries requests;
• Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries;
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels;
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures;
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems;
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed;
• Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings.

Education/ Qualifications:

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge and Competencies:

The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies such as:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork