Guest Reservations Specialist — Park & Leisure Experiences

Ejadah Asset Management Group LLC; Dubai; On-site; AED 44,640 - 78,120; Full time

Job summary

Ejadah Asset Management Group LLC in Dubai is seeking an experienced Reservationist for a leading Parks Leisure destination in the UAE. You will manage guest reservations, ticket bookings, and group bookings, ensuring a seamless guest experience.

Candidates should have a strong hospitality background and hands-on experience with Opera Cloud PMS and hotel reservation systems, with UAE hotel reception/reservations exposure preferred.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2-3 years of experience in Reservations, Front Office, Guest Services, or Hospitality Operations.
• Hospitality industry experience is mandatory; UAE experience preferred.
• Experience in hotels, resorts, theme parks, leisure attractions, or hospitality environments.
• Opera Cloud PMS experience is mandatory.

Responsibilities

• Manage reservations, ticket bookings, and group bookings.
• Handle telephone, email, and online reservation enquiries.
• Update booking records and maintain accurate guest information.
• Coordinate with Front Office, Guest Relations, Operations, Events and Finance teams.
• Support VIP and group booking arrangements and upsell attractions.
• Generate reservation reports and monitor occupancy levels.
• Ensure compliance with reservation policies and data protection standards.

Skills

Reservation management

Customer service

Communication

Multitasking

Attention to detail

Team coordination

Education

Diploma/Bachelor's in Hospitality

Tools

Opera Cloud PMS

Hotel Reservation Systems

MS Office

Job description

Ejadah Asset Management Group LLC in Dubai is seeking an experienced Reservationist for a leading Parks Leisure destination in the UAE. You will manage guest reservations, ticket bookings, and group bookings, ensuring a seamless guest experience.

Candidates should have a strong hospitality background and hands-on experience with Opera Cloud PMS and hotel reservation systems, with UAE hotel reception/reservations exposure preferred.