Reservations Manager

THE TEAM BUILDERS; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A luxury fine dining restaurant in Dubai is seeking an experienced Reservations Manager. You will be responsible for overseeing the reservation system, managing table assignments, and ensuring exceptional customer service. The ideal candidate has over 3 years of experience in fine dining reservations, strong leadership skills, and a Bachelor's degree in Hospitality or a related field. This is an exciting opportunity to enhance guest experience in an upscale environment.

Qualifications

• 3+ years of experience in managing reservations and guest services for a fine dining restaurant in the UAE.
• Excellent communication and leadership skills.
• Strong knowledge of reservation and guest services systems.

Responsibilities

• Manage the reservation system and table assignments.
• Develop and implement reservation policies and procedures.
• Train staff on the reservation system and provide support.
• Monitor guest satisfaction and respond to feedback.
• Coordinate with departments for seamless service.

Skills

Team management

Customer service

Communication

Leadership

Education

Bachelor's degree in Hospitality or related field

Tools

Reservation Management Systems

Job description

Our client is a leading luxury fine dining restaurant & lounge in Dubai is looking for an experienced Reservations Manager.

What will you do?

• Manage the reservation system, including table assignments, seating arrangements, and guest preferences
• Develop and implement reservation policies and procedures to ensure smooth operations
• Train and mentor staff on the reservation system and provide ongoing support
• Monitor guest satisfaction and respond to any concerns or feedback in a timely and professional manner
• Coordinate with other departments to ensure seamless service and an exceptional guest experience

What are we looking for?

• 3+ years of experience in managing reservations and guest services for a fine dining restaurant in the UAE.
• Excellent communication and leadership skills, with the ability to manage a team in a fast-paced environment
• Strong knowledge of reservation and guest services systems
• Ability to provide exceptional customer service and respond to guest concerns in a timely and professional manner
• Bachelor's degree in Hospitality or related field preferred