Group Reservations & Billing Specialist

Novotel Hotels; Al Zahiyah; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor and its Accor-branded hotels invite you to join the Reservations team in Abu Dhabi. You will handle enquiries by email or phone for group bookings, and coordinate quotes, contracts, and payments with the sales and PMS system.

The ideal candidate has hotel reservations experience, solid Opera Cloud knowledge, and strong organisational and communication skills to work independently or as part of a team. On-site role with opportunities for growth.

Qualifications

• Previous experience in hotel reservations or similar position.
• Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings, ensuring both are completed within standard process time.
• Manage payments for each group – prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each group’s departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the sales to prepare series contracts, load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates, pick up and release reports for weekly and monthly updates.
• Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.

Skills

Reservations experience

Opera Cloud

Customer contact

Teamwork

Organisational skills

Interpersonal skills

Tools

Opera Cloud

Job description

Accor and its Accor-branded hotels invite you to join the Reservations team in Abu Dhabi. You will handle enquiries by email or phone for group bookings, and coordinate quotes, contracts, and payments with the sales and PMS system.

The ideal candidate has hotel reservations experience, solid Opera Cloud knowledge, and strong organisational and communication skills to work independently or as part of a team. On-site role with opportunities for growth.