Guest Reservations Specialist - Elevate Service

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a Reservations Agent who delivers outstanding guest service and creative solutions. You will process and confirm reservations, maintain system accuracy, and respond to inquiries with professional English communication.

You will stay informed about promotions, rates, and hotel facilities, ensuring smooth service and maximizing business opportunities. A hospitality diploma/degree and prior reservations experience are required.

Qualifications

• Diploma or degree in hospitality and previous hotel reservations experience.
• Computer literate with excellent written and oral English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations by phone, letter, or fax.
• Enter reservations into the system and handle inquiries and requests.
• Stay updated on hotel promotions and rate structures; apply rate management.

Skills

Customer Focus

Communication

Teamwork

Adaptability

Taking Responsibility

Education

Hospitality diploma/degree

Tools

Computer literacy

Job description

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a Reservations Agent who delivers outstanding guest service and creative solutions. You will process and confirm reservations, maintain system accuracy, and respond to inquiries with professional English communication.

You will stay informed about promotions, rates, and hotel facilities, ensuring smooth service and maximizing business opportunities. A hospitality diploma/degree and prior reservations experience are required.