Reservations & Revenue Assistant: Elevate Guest Experience

Rotana Hotels; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Rotana Hotels in Dubai seeks an Assistant Reservations Manager who prioritises guest service excellence and upholds a professional reservation process. You will communicate effectively, maintain standard procedures, and drive group bookings with a proactive sales mindset.

The role involves managing group relationships, applying current rates and promotions, and ensuring reservations and billing instructions are accurately handled and confirmed within 24 hours.

Responsibilities

• Maintain administration procedures to hotel and company standards.
• Coordinate and finalize group reservations with group leaders.
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times.
• Understand the hotel credit policy and ensure it is applied while making group reservations.
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities.
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported.
• Ensure all reservations and requests are confirmed within 24 hours.

Job description

Rotana Hotels in Dubai seeks an Assistant Reservations Manager who prioritises guest service excellence and upholds a professional reservation process. You will communicate effectively, maintain standard procedures, and drive group bookings with a proactive sales mindset.

The role involves managing group relationships, applying current rates and promotions, and ensuring reservations and billing instructions are accurately handled and confirmed within 24 hours.