Guest Reservation Specialist — Upsell & Service Excellence

Rixos Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Rixos Hotels in Abu Dhabi is seeking a professional Reservation Agent to join our reservations team. You will handle inquiries and bookings via phone, email, and online channels, ensuring personalized service while achieving revenue and occupancy goals.

The role requires excellent English, strong communication, and the ability to upsell and coordinate with Front Office, Sales, and Housekeeping to deliver a seamless guest experience.

Qualifications

• Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
• Excellent command of English; knowledge of additional languages is a plus
• Professional telephone etiquette and strong written communication skills
• Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
• Detail-oriented with the ability to multitask in a fast-paced environment
• Strong problem-solving skills and ability to make decisions independently
• Flexible availability to work various shifts, including weekends and holidays
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work collaboratively in a team environment
• Strong organizational skills and attention to detail

Responsibilities

• Handle room reservation inquiries, bookings, modifications, and cancellations efficiently.
• Provide accurate information on room availability, rates, packages, and hotel facilities.
• Maintain accurate guest and reservation records in the hotel PMS/booking system.
• Respond promptly and professionally to calls, emails, and online booking requests.
• Upsell room categories, packages, and additional hotel services to maximize revenue.
• Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest service.
• Follow hotel reservation policies and achieve departmental targets for occupancy, revenue, and guest satisfaction.

Skills

Communication skills

Customer focused

Multitasking

Teamwork

Problem solving

Telephone etiquette

Tools

Opera PMS

Microsoft Office

Job description

Rixos Hotels in Abu Dhabi is seeking a professional Reservation Agent to join our reservations team. You will handle inquiries and bookings via phone, email, and online channels, ensuring personalized service while achieving revenue and occupancy goals.

The role requires excellent English, strong communication, and the ability to upsell and coordinate with Front Office, Sales, and Housekeeping to deliver a seamless guest experience.