Reservations Specialist - Elevate Guest Stays

Sheraton Hotels & Resorts; Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

Sheraton Hotels & Resorts in Sharjah, United Arab Emirates, seeks a full-time Reservations agent to handle requests, changes, and cancellations by phone, fax, or mail. You will determine suitable rooms, verify availability and rates, and explain policies to guests, while documenting special requests and assisting with guest needs.

Ideal candidates have a high school diploma or GED and no required prior experience.

Qualifications

• Must have high school diploma or GED.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantees, rates, and cancellation policies.
• Input and access data in the reservation system; document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue and escalate issues per policy.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Sharjah, United Arab Emirates, seeks a full-time Reservations agent to handle requests, changes, and cancellations by phone, fax, or mail. You will determine suitable rooms, verify availability and rates, and explain policies to guests, while documenting special requests and assisting with guest needs.

Ideal candidates have a high school diploma or GED and no required prior experience.