Guest Reservations Specialist – Elevate Service & Revenue

Aloft Hotels; Abu Dhabi; On-site; AED 50,000 - 73,000; Full time

Job summary

Aloft Hotels in Abu Dhabi is seeking a Reservations professional to process requests, changes, and cancellations via phone, fax, or mail. You will identify guest needs, determine room types, verify availability and rates, and explain policies to callers.

The role also involves entering data in the reservation system and handling special requests with proper escalation when needed. Located at the Abu Dhabi National Exhibition Centre, this full-time, non-management position offers the chance to

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type; verify availability and rate.
• Explain guarantee, special rate, and cancellation policies to callers; document special requests.
• Input and access data in reservation system; follow escalation procedures for guest concerns.

Education

High school diploma or G.E.D. equivalent

Job description

Aloft Hotels in Abu Dhabi is seeking a Reservations professional to process requests, changes, and cancellations via phone, fax, or mail. You will identify guest needs, determine room types, verify availability and rates, and explain policies to callers.

The role also involves entering data in the reservation system and handling special requests with proper escalation when needed. Located at the Abu Dhabi National Exhibition Centre, this full-time, non-management position offers the chance to