Guest Reservation Specialist

Hilton; Sharjah; On-site; AED 90,000 - 130,000; Full time

Job summary

Hilton in Sharjah, United Arab Emirates, is seeking a Reservations Agent to handle room reservations, deliver exceptional guest service, and uphold the Hilton brand standards across all guest interactions. The role emphasizes accuracy, a proactive service mindset, and seamless coordination with team members to secure bookings.

The successful candidate will convert inquiries into contracted bookings, respond to sales inquiries to generate future opportunities, identify leads as appropriate, and

Qualifications

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.

Responsibilities

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Skills

Customer service

Telephone manners

Administration

Job description

Hilton in Sharjah, United Arab Emirates, is seeking a Reservations Agent to handle room reservations, deliver exceptional guest service, and uphold the Hilton brand standards across all guest interactions. The role emphasizes accuracy, a proactive service mindset, and seamless coordination with team members to secure bookings.

The successful candidate will convert inquiries into contracted bookings, respond to sales inquiries to generate future opportunities, identify leads as appropriate, and