Cluster Reservations Specialist — Elevate Guest Stays

Hilton; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Hilton in the United Arab Emirates is seeking a Cluster Reservations Agent to manage guest inquiries and convert them into booked stays. You’ll deliver warm hospitality and coordinate reservations across multiple properties.

This role emphasizes accuracy, proactive selling of hotel services and upgrades, and collaboration with sales teams to identify future business opportunities. Ideal for customer-service minded individuals with a passion for hospitality.

Qualifications

• Hospitality mindset and guest-service orientation.
• Strong teamwork and communication skills.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Job description

Hilton in the United Arab Emirates is seeking a Cluster Reservations Agent to manage guest inquiries and convert them into booked stays. You’ll deliver warm hospitality and coordinate reservations across multiple properties.

This role emphasizes accuracy, proactive selling of hotel services and upgrades, and collaboration with sales teams to identify future business opportunities. Ideal for customer-service minded individuals with a passion for hospitality.