Guest Experience Agent

Hilton; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Hilton in the United Arab Emirates is seeking a Guest Service Agent to deliver warm welcomes, manage efficient check-in/check-out, and provide local information. You will enhance guest satisfaction by promoting hotel services and resolving inquiries with a friendly, professional approach.

The role emphasizes up-selling, accurate POS transactions, and strong knowledge of our offerings to create memorable stays for every guest.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• Strong communication and problem-solving abilities.
• Ability to explain hotel offerings and promotions clearly.

Responsibilities

• Greet guests on arrival and complete check-in with room assignment and keys.
• Process guest departures, verify charges, and issue receipts via POS.
• Provide hotel information and local area guidance to guests.
• Promote hotel services and upsell amenities to enhance revenue.
• Respond to guest requests and resolve issues promptly and courteously.

Skills

Guest service

Check-in/check-out

POS system

Upselling

Communication

Problem solving

Tools

POS terminal

Job description

Hilton in the United Arab Emirates is seeking a Guest Service Agent to deliver warm welcomes, manage efficient check-in/check-out, and provide local information. You will enhance guest satisfaction by promoting hotel services and resolving inquiries with a friendly, professional approach.

The role emphasizes up-selling, accurate POS transactions, and strong knowledge of our offerings to create memorable stays for every guest.