Receptionist – Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Careers at UAE; Sharjah; On-site; AED 33,000 - 67,000; Full time

Job summary

DoubleTree by Hilton Sharjah is seeking a reception professional to welcome guests, manage check-in and checkout, and contribute to a seamless hotel experience. You will provide high-quality service, handle basic guest inquiries, and support calibration of room assignments and rates while upholding Hilton brand standards.

Ideal candidates will have strong communication skills, a customer-first attitude, and a commitment to delivering exceptional service in a fast-paced hotel environment.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services and contribute to an exceptional guest experience from check-in to check-out.
• Manage front desk operations and assist with audits as required.
• Keep Front Office Manager and Reception Supervisors informed of guest feedback and issues.

Skills

Communication skills

Customer service

Customer-focused

Job description

Receptionist – Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer‑focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.