Guest Reservations Specialist

Jannah Hotels + Resorts; United Arab Emirates; On-site; AED 39,000 - 67,000; Full time

Job summary

Jannah Hotels & Resorts is seeking a Reservations Agent to manage inquiries and bookings in the UAE. You will handle reservations, respond to emails, and greet guests with a high level of service, coordinating with other departments to meet guest needs.

The role requires strong phone etiquette, excellent English, and experience with reservation software in a hospitality setting. This is an on-site, full-time position based in the United Arab Emirates.

Qualifications

• Strong phone etiquette and reservation handling skills.
• Excellent customer service and communication abilities.
• Experience with front desk operations and receptionist tasks.
• Proficiency with computer systems and hotel reservation software.
• Fluency in English; other languages are a plus.
• Positive attitude, attention to detail, and ability to work in a dynamic team.
• Hospitality industry experience preferred.

Responsibilities

• Handle customer inquiries and bookings over the phone.
• Manage reservations in the system and ensure accuracy of booking details.
• Liaise with other departments to fulfill guests' needs.
• Respond to emails and offer reception duties as required.
• Welcome guests and maintain a professional demeanour.

Skills

Phone etiquette

Customer service

Front desk operations

Reservation software

English fluency

Team player

Hospitality experience

Tools

Reservation software

Job description

Jannah Hotels & Resorts is seeking a Reservations Agent to manage inquiries and bookings in the UAE. You will handle reservations, respond to emails, and greet guests with a high level of service, coordinating with other departments to meet guest needs.

The role requires strong phone etiquette, excellent English, and experience with reservation software in a hospitality setting. This is an on-site, full-time position based in the United Arab Emirates.