Guest Relations Officer

MOVENPICK; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Guest Relations Officer in Ras al-Khaimah. You will ensure guests have memorable experiences from check-in to departure by providing exceptional service, personalizing interactions, and promoting hotel facilities. Candidates should have at least one year of experience in a five-star resort setting in the UAE and proficiency in multiple languages is a plus. Join us to contribute to a vibrant team alongside a global brand.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for career growth

Contribution to Corporate Social Responsibility activities

Qualifications

• Minimum 1 year of experience as Guest Relations for a 5 Star Resort in UAE.
• Being Multi-lingual in Arabic, German, Russian, or French is a plus.
• Proven ability to build and maintain good relationships with all stakeholders.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Take initiative to personalize guest experiences.
• Promote hotel facilities and enhance guests' stay through up-selling.

Skills

Multi-lingual communication

Building relationships

Networking skills

Tools

Opera

Job description

Guest Relations Officer

First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing :

• Greet, check-in, respond to requests while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German / Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

What is in it for You :

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS