Guest Relations Manager - Nightlife Marketing

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Guest Relations Manager to oversee nightlife and entertainment guest experiences. Responsibilities include driving bookings, enhancing guest relationships, and managing a guest database while ensuring personalized service. Ideal candidates should have at least 5–7 years in luxury hospitality, with strong communication and upselling skills. A competitive salary along with attractive benefits awaits successful applicants. Join a renowned brand in a stunning beachside location.

Benefits

Attractive salary in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Excellent leave policy

Qualifications

• Minimum 5–7 years of experience in nightlife, luxury hospitality, or gaming guest services.
• At least 2 years in a supervisory or managerial role.
• Experience with UHNW guests in luxury settings.
• Strong background in collaboration across departments.

Responsibilities

• Act as primary contact for nightlife and entertainment guests.
• Drive bookings and increase guest spending.
• Maintain and grow a large-scale guest database.
• Coordinate customer service with dining and marketing teams.

Skills

Interpersonal skills

Networking

Communication

CRM proficiency

Upselling

Cross-department collaboration

Education

Bachelor's degree

Master's degree in Hospitality, Business, or Marketing

Tools

URvenue

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan is currently seeking a Guest Relations Manager to join the resort’s Nightlife Marketing team.

Responsibilities

• Act as the primary point of contact for nightlife/daylife and entertainment guests.
• Drive bookings, increase average check size, and boost repeat visits through upselling premium tables, bottle service, and experiences.
• Encourage pre‑dining cocktails in lounges and post‑dining transitions to nightlife, increasing property‑wide revenue.
• Capture guest information during reservations to grow the CRM database.
• Work with Private Access teams to ensure all nightlife/daylife guests are handled with proper care and discretion.
• Leverage guest history and preferences to design tailored packages (gaming, nightlife/daylife, dining).
• GRMs assist and facilitate Casino Hosts/Player Development and Private Access without interfering in casino strategy.
• GRMs maintain open communication with Casino Hosts, ensuring shared visibility into preferences, play history (where permissible), and event attendance.
• Nightlife/daylife spend thresholds (VIP tables, bottle service, private experiences).
• Nightlife/daylife data (URvenue, POS) syncs weekly with Patron/CMS to identify cross‑play opportunities and inform segmentation.
• Support personalized invitations, on‑site hosting, and post‑event follow‑up.
• Total wallet capture across gaming, nightlife/daylife, and dining.
• Post‑event ROI analysis highlighting new‑to‑gaming conversions.
• Coordinate with dining managers to identify VIPs and ensure continuity across venues.
• Support themed dining events and seasonal campaigns through guest outreach.

About You

• Bachelor’s degree required; Master’s degree in Hospitality, Business, or Marketing preferred.
• Advanced certifications in luxury hospitality, VIP services, or CRM analytics highly valued.
• Minimum 5–7 years’ experience in nightlife, luxury hospitality, or gaming guest services.
• At least 2 years in a supervisory or managerial role overseeing guest relations or VIP services.
• Proven ability to grow and maintain large‑scale guest databases with measurable revenue impact.
• Experience hosting UHNW (Ultra High Net Worth) guests and VIP clientele in luxury settings.
• Strong background in cross‑department collaboration (marketing, gaming, dining, entertainment).
• International hospitality experience is a strong advantage.
• Advanced CRM and data analytics proficiency (URvenue or equivalent).
• Proven track record of generating revenue through upselling and guest relationship management.
• Excellent interpersonal, networking, and communication skills.
• Ability to manage guest preferences and deliver personalized service.
• High adaptability, resilience, and professional presentation.
• English fluency is mandatory; multilingual ability (Arabic, Russian, Mandarin, European languages) strongly preferred.
• Minimum age requirement: 21 years due to involvement in gaming‑related operations.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.