Guest Relations Coordinator - Front Office

Atlantis; Dubai; On-site; AED 70,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary paid in UAE Dirhams

Food & beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance with.d%

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Professional training

Career mobility and internal growth

Job summary

Atlantis Resorts is seeking a Guest Relations Coordinator in Dubai to provide structured administrative support to the Guest Relations and Front Office teams. A key responsibility is ensuring guest information remains accurate, consistent and communicated to the relevant departments at the appropriate time.

The position supports the complete guest journey through careful system management, reporting, follow-up and cross-department coordination while maintaining established procedures and Forbes

Qualifications

• At least 1 year of experience in Front Office or Guest Relations.
• Strong understanding of luxury traveler expectations.
• Ability to coordinate requests and communicate across departments.

Responsibilities

• Manage and update guest data, profiles, preferences and trackers.
• Maintain accurate guest information across systems and prepare reports.
• Communicate important guest information to relevant departments.
• Track requests and coordinate with internal teams to ensure timely completion.
• Support pre-arrival, in-stay and post-stay processes with accurate data access.
• Ensure alignment with Forbes Travel Guide standards and cross-department collaboration.
• Maintain completeness and accuracy of guest records, trackers and feedback.

Skills

Front Office experience

Customer service

Attention to detail

Communication

Tools

Microsoft Office

Opera

Job description

Guest Relations Coordinator - Front Office Job Snapshot Role: Guest Relations Coordinator Location: Dubai, UAE Industry: Hospitality Function: Guest Services-Concierge Experience: Minimum 1 year in Front Office or Guest Relations Job Type: Full Time Position Overview Atlantis Resorts is hiring a Guest Relations Coordinator in Dubai, UAE to provide administrative and operational coordination for the Guest Relations and Front Office teams at Atlantis The Royal. The role manages guest profiles, preferences, trackers and reporting across pre-arrival, in-stay and post-stay processes, helping ensure accurate information flow and seamless luxury guest experiences. Job Details Country: UAE City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

About the Role

As Guest Relations Coordinator, you will provide structured administrative support to the Guest Relations and Front Office teams. A key responsibility is ensuring guest information remains accurate, consistent and communicated to the relevant departments at the appropriate time. The position supports the complete guest journey through careful system management, reporting, follow-up and cross-department coordination while maintaining established procedures and Forbes Travel Guide standards.

Guest Data and Coordination

• Manage and update guest data, profiles, preferences and relevant trackers.
• Maintain accurate and consistent guest information across applicable systems.
• Prepare and maintain Guest Relations reports and administrative records.
• Communicate important guest information and preferences to relevant departments.
• Track requests and tasks to support timely completion.
• Coordinate with internal teams to facilitate guest requirements.
• Follow up on outstanding actions and ensure information remains current.
• Support effective communication between Guest Relations, Front Office and other operational departments.

Guest Journey Support

You will contribute to pre-arrival, in-stay and post-stay processes by ensuring the team has timely access to accurate guest information. Understanding the expectations of luxury travelers is important, as the information you manage helps colleagues personalize stays, respond to preferences and maintain continuity throughout the guest experience.

Systems and Administrative Skills

Strong administrative and organizational capabilities are essential for this position. Candidates should be confident using Microsoft Office programs and Opera and be able to learn additional web-based applications and systems quickly. Accuracy, attention to detail and the ability to coordinate multiple requests are important when maintaining guest records, trackers, feedback and operational reports.

About You

Candidates should have at least one year of experience within a Front Office or Guest Relations department. You should demonstrate a strong understanding of luxury traveler expectations and be comfortable communicating across departments to ensure requests and assigned tasks are completed promptly. The role requires organization, effective communication, system proficiency and a strong service-focused approach.

Working at Atlantis

Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives. Colleagues also have access to professional training, career mobility and internal growth opportunities across the Kerzner portfolio.

About Atlantis The Royal

The Royal is part of Kerzner International and is located on Dubai 's Palm Island. The resort features 760 rooms, suites and signature penthouses alongside Michelin-starred and celebrity chef dining, immersive wellness and luxury guest experiences. More than 6,000 colleagues representing 129 nationalities contribute to the wider Atlantis Dubai operation.