Front Office Guest Services Agent - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 72,540 - 100,440; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Generous food and beverage privileges

Discounted stays across Kerzner properties

Access to training and career mobility programs

Job summary

Atlantis is looking for a Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE, responsible for ensuring seamless check-in/check-out experiences while delivering personalized guest engagement in a luxury hospitality setting. Key responsibilities include managing all front office operations, cashiering, and guest inquiries.

The ideal candidate will have a Bachelor's in Hospitality Management and at least 2 years of experience in similar roles, benefiting from a competitive tax-free salary and comprehensive personal benefits.

Qualifications

• Minimum 2 years of Front Office experience in a luxury hotel environment.
• Previous experience as Receptionist, Front Office Agent, or Guest Service Agent.
• Excellent communication and customer service skills.

Responsibilities

• Manage smooth and efficient guest check-in and check-out procedures.
• Handle cashiering transactions accurately during day and night shifts.
• Provide detailed information about resort facilities and services.
• Address guest inquiries and special requests promptly and professionally.
• Coordinate with housekeeping and other departments to enhance guest experience.

Skills

Front desk operations management

Guest service excellence

Cashiering and transaction processing

Reservation system proficiency

Multilingual communication

Interdepartmental coordination

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Position Overview

Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE is responsible for delivering seamless check‑in and check‑out experiences while ensuring personalized guest engagement in a luxury hospitality setting. This role plays a key part in maintaining operational excellence, cashiering accuracy, and exceptional service standards within one of Dubai’s most iconic ultra‑luxury resorts.

Salary: 6500–9000 monthly (Market estimated)

Country: UAE City: Dubai Industry: Hospitality Function: Front Desk‑Reception

Key Responsibilities

• Manage smooth and efficient guest check‑in and check‑out procedures
• Handle cashiering transactions accurately during day and night shifts
• Provide detailed information about resort facilities and services
• Address guest inquiries and special requests promptly and professionally
• Coordinate with housekeeping and other departments to enhance guest experience
• Maintain accurate guest records using hotel reservation systems
• Deliver personalized service to ensure guest satisfaction throughout their stay

Ideal Profile

• Bachelor's degree in Hospitality Management preferred
• Minimum 2 years of Front Office experience in a luxury hotel environment
• Previous experience as Receptionist, Front Office Agent, or Guest Service Agent
• Familiarity with Opera or similar hotel reservation systems
• Excellent communication and customer service skills
• Additional language skills such as Russian, Arabic, Chinese, French, or German are advantageous

Skills Set

• Front desk operations management
• Guest service excellence
• Cashiering and transaction processing
• Reservation system proficiency
• Multilingual communication
• Interdepartmental coordination

Why Join Us

• Competitive tax‑free salary paid in UAE Dirhams
• Comprehensive health insurance including dental coverage
• Annual flight allowance and life insurance benefits
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Access to structured training and career mobility programs
• Opportunity to build a long‑term career within a globally recognized luxury hospitality brand

About the Company

Atlantis The Royal, part of Kerzner International, is an ultra‑luxury experiential resort located on Palm Jumeirah in Dubai. Together with Atlantis The Palm, it forms one of the UAE’s most iconic hospitality destinations, offering extraordinary stays, world‑class dining, and immersive guest experiences. With a diverse team representing over 100 nationalities, Atlantis provides a dynamic environment for hospitality professionals seeking growth and excellence in Dubai’s thriving tourism industry.